Leading Change

How do you help your team grow? One part of the equation should be to challenge them. Why? Challenge pushes us out of our comfort zones, causing us to feel stressed and uncomfortable. Since we don't like this, we seek ways to solve that challenge...

When conflict arises, our fight-or-flight instincts can quickly kick in. Either response usually results in more problems. A recent book I read, Conflict Without Casualties by Nate Regier, PhD., explains an alternative. Through openness, resourcefulness, and persistence, conflict can turn into a positive, creative force...

How does a company, like United Airlines, recover from a public failure? In an article from 2006, Embracing Change as Opportunity, Richard Belluzzo outlines four key principles that are still relevant to the situation United finds itself in today. The first principle is a tough one: “Don’t...

Most employers want workers who have the confidence to take initiative, creatively problem-solve, and exercise good judgement. Yet sometimes well-meaning bosses undermine their employees’ efforts. For example, recently I gave some employees a task to do and sent them on their way. Not five minutes later...